AUSTRALIAN PRIVACY POLICY
Your privacy is important to Koki Australia Pty Ltd ABN 80 004 697 741 (‘Koki’, ‘us’, ‘we’ or ‘our’).
We value your privacy and are committed to ensuring that we collect, use, hold and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the Privacy (Credit Reporting) Code 2024 and the Australian Privacy Principles.
This Privacy Policy may be updated from time to time by us as our business changes and if laws or regulations change.
Our most recent Privacy Policy will be available on our website www.metabo.com.au
By providing your personal data to us, you acknowledge that we will collect, hold, store, use,
disclose and otherwise handle your personal data in accordance with this Privacy Policy.
What kinds of personal information do we collect and why?
In the course of providing our goods and/or services (or for other activities associated with providing our services), we may collect the following kinds of personal information (information that personally identifies you):
For customers and contractors/consultants:
• Your full name and/or former name.
• Date of birth.
• Gender.
• Marital status.
• Residential address or previous two residential addresses.
• Driver’s Licence number or other identification information.
• Government related identifiers, including Medicare and Centrelink numbers.
• Email addresses.
• Information made available to us by you via our social media account services (Facebook, YouTube, Instagram, Google+, X, LinkedIn and any similar service).
• Information about your credit or trading history.
• Transaction details and repayment history with us.
• Banking details.
• When you complete forms, such as credit application forms or warranty registration forms.
• Information relevant for promotions and competitions.
• Products from Koki and third parties which you already own, including model numbers and the date and place of purchase either in person or through our website.
• When you subscribe to our newsletter and electronic marketing communications through our website.
• When you register or log in as a user of our website.
• We may use third parties to collect statistical data.
• Health and other sensitive personal data if needed in connection with your enquiry or complaint.
For prospective employees:
• Personal and contact details including full name and former name; address, telephone and email address; and family information.
• Date of birth; age; and gender.
• Qualifications and experience.
• The name of your employer or last known employer.
• Information contained in references and obtained from third parties.
• National police check and certificate including related assessments.
We do not generally collect sensitive information. We will only collect sensitive information where that is reasonably necessary for us to provide the goods and services to you, or for one of our functions and only with your consent.
How do we collect your personal information?
We collect your personal information directly and indirectly. We may collect personal information from you directly if you:
• Contact us (via mail, phone, email or website enquiry). We may keep a record of your correspondence with us.
• Sign up to our online mailing list.
• Fill out an account application or contact inquiry form.
• Comment or interact with us on our social media accounts.
• Purchase our goods and services.
• Provide feedback in relation to our goods and services.
• Communicate with our sales representatives and agents.
• Interact with us through marketing and business development events.
We may also collect information from other parties such as from a third party where necessary to provide you with services or to assess any application for credit with us or from referrals.
Your communications with us, including your responses to online forms and any other information you supply in such communications, may be retained by us to help us improve our business. Personal information is stored and managed by us electronically and in hard copy.
We only collect sensitive information with your consent. All personal information will be collected through lawful and fair means.
How do we use and disclose your personal information?
We collect your personal information to:
• Provide you with goods and services.
• Improve our business operations and services.
• Send you marketing or advertising material about our goods and services.
• Notify you about changes or updates to our goods and services.
• Confirm your identity.
• Conduct customer due diligence.
• Identify individuals with warranties and undertake warranty claims relating to our goods and services.
• Manage and respond to any complaints or queries you have in relation to our goods and services.
• Recruitment purposes.
• Comply with laws and regulations.
• Any other purpose permitted or required by law.
We may disclose your personal information in the following ways:
• Sub-contractors, agents or other service providers for provision of services.
• Service providers that facilitate our marketing and advertising campaigns and host our servers.
• Billing providers to facilitate collection of payment from you.
• Our professional advisers (e.g. lawyers, accountants, financiers) in connection with receiving advice from them.
• A debt collection agency in connection with recovery of any debts owed to us by you.
• Any related body corporate of us in connection with the supply of our services and operation of our business.
The agent or sub-contractor or third party service provider in question will be obligated to use that personal information in accordance with the terms of this Privacy Policy.
In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Koki may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
You are not required to provide any personal information to us. If you do not, or you inform us that you do not want us to use your personal information to contact you, we may not be able to deal with you effectively for the above or other purposes.
We may also disclose your information where required or permitted by law to do so or to comply with a request from a government or regulatory agency.
How do we store your data?
Koki will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Koki protects your personal information from misuse or loss by restricting access to the information by reasonable measures, such as encrypted rights of access, firewalls, cloud based services, antivirus software, VPN, etc.
Koki will store all personal information you provide on its secure servers or in physical form to an extent and for a time period that Koki considers to be reasonable and practical.
We will keep your personal data for as long as it is required for the purposes for which it was collected, or longer if required by applicable laws. Once your personal data is no longer required, we will de-identify or delete your data in our systems, or ensure we are no longer able to access and use it.
Unsolicited Information
Koki takes all reasonable steps to ensure that all unsolicited information that it could not have collected by other legitimate means is destroyed immediately.
Data Quality and Access
Koki will take reasonable steps to make sure that the personal information it collects uses or discloses is accurate, complete, up-to-date and not misleading by updating its records whenever true and correct changes to the information come to our attention.
If you believe that your information is incorrect, incomplete, not current or misleading, you can request that we update this information by contacting Koki using the contact details set out at the end of this Privacy Policy.
Koki acknowledges that you have a general right of access to personal information concerning you and to have inaccurate information corrected. Please contact Koki using the contact details at the end of this Privacy Policy for these purposes and we will respond promptly to your request. If access is refused to your personal information, we will give you a notice explaining our decision to the extent practicable.
Direct Marketing
Koki may use your personal information for promoting our goods and services to you.
If you would like to unsubscribe from any marketing communications which we provide to you, please contact Koki using the contact details at the end of this Privacy Policy. You can also follow instructions to opt out or unsubscribe from our electronic marketing communication.
Cross-border disclosure of personal information
Information that Koki collects may be stored and processed in and transferred between any of the countries in which Koki operates, such as Germany, Japan and the United States of America, to enable the use of the information by Koki, but only in accordance with this Privacy Policy. If we transfer your information outside Australia, we will take steps to ensure that the recipients are bound by privacy laws substantially similar to those in Australia or that they agree to follow data privacy standards substantially similar to those in Australia.
If you communicate with us via email or through a social network or social media service (e.g. Instagram, Facebook), the communication may be routed through servers that are located outside Australia and, the provider and its partners may collect, hold and process personal information derived from the communication in a jurisdiction outside Australia.
Cookies and Click-Stream Data
We may also collect personal information about you when you use and access our web sites through the use of “cookies.” To improve our business, Koki uses a variety of tracking technologies such as cookies to recognise you each time you visit our website, as well as to track which pages are visited and what you look at on our website. A “Cookie” is a piece of information that our web server may send to your device when you visit our website. The Cookie is stored on your device but does not personally identify you or give us any information about your device.
With most internet browsers, you can erase Cookies from your device, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your browser instructions or help screen to learn more.
Each time you visit our website our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using, the address of the website you have come from and move to after your visit, the date and time of your visit and your server's IP address. Koki may collect this information for statistical purposes to find out how our website is used and navigated, including the number of hits, the frequency and duration of visits, and the most popular session times. We may use this information to evaluate and improve our website performance.
Koki may also use this information to:
• search online databases of IP Addresses involved in spamming or other malicious activities;
• block access to our website by an IP Address if the activities of a user accessing our website from that IP Address are considered by Koki to be malicious in nature.
In many cases, we cannot and do not use this information to identify you personally – rather, we simply use this information to track and improve the performance of the websites.
Third party websites
Our website may contain links to other websites. These links are provided solely for your convenience. Koki is not responsible for any of these third party sites, their content, or their usage of your personal information. If you submit personal information to or via any linked website, the privacy principles applying to that information are outside our control. You should check the privacy statement of the linked website before submitting information to or via that site.
Anonymity and pseudonymity
You may deal with us by using a pseudonym, or by remaining anonymous. However, if you use a pseudonym or remain anonymous, we may not be able to provide you with our services or handle your enquiries or complaints to the fullest extent.
We may also be required by law to identify you when we supply you with services.
Making a Complaint
If you think we have breached this Privacy Policy or our obligations under applicable privacy law, or you wish to make a complaint about the way we have handled your personal information, please contact Koki using the contact details at the end of this Privacy Policy. Please include your name, email address and/or telephone number and clearly describe your complaint.
Please note that we reserve the right to verify the identity of the complainant and to seek (where appropriate or reasonable) further information about the circumstances of the complaint. We reserve the right to refuse to investigate or to otherwise deal with a complaint where permitted by law. For example, we may refuse to investigate or to otherwise deal with a complaint if we reasonably believe the complaint is vexatious or frivolous.
How to contact Koki Australia Pty Ltd about this Privacy Policy or your personal information
If you have any questions or have a complaint about the way we have handled your personal information, please contact us in writing by post or email with full details of the circumstances giving rise to the complaint.
Privacy Officer
Koki Australia Pty Ltd
Email: sales@koki-group.com
Phone Enquiry: 1800 638 226
Post:
10 Dalmore Drive
SCORESBY, VIC,3179
We will endeavour to resolve your complaint generally within 30 days of you contacting us in writing.
If you consider that we have not adequately resolved your concerns within that time, you may contact the Office of the Australian Information Commissioner (https://www.oaic.gov.au/contact-us).
Phone Enquiry: 1300 363 992
Post:
GPO Box 5288
SYDNEY NSW 2001